Terms of Service

By creating an account, browsing or using RenewOS, you agree to be bound by these Terms of Service. RenewOS is an online software service owned and operated by its founding team and proprietary operator, trading and doing business as RenewOS ("RenewOS", "we", "us", or "our"), and includes any successor corporate entity, subsidiary, or affiliate that subsequently assumes operation of the service. If you do not agree to these terms, do not create an account or use RenewOS.

You must be at least 18 years old (or the legal age of majority in your jurisdiction) or have verifiable consent of a parent or lawful guardian to create an account. You are responsible for keeping your password and session secure and for all activities on your account. You agree to provide accurate information and notify us immediately of any unauthorized access or security breach.

RenewOS is an automated organizational and reminder platform provided solely for your personal and business convenience. RenewOS is NOT a legal, insurance, financial, tax, or regulatory compliance advisor. You acknowledge and agree that:

• You remain strictly and solely responsible for monitoring your deadlines, verifying actual renewal dates, and meeting all statutory, contractual, insurance, vehicle, licensing, or commercial obligations.
• While we endeavor to deliver notifications reliably, reminder dispatch depends on third-party telecommunication networks, cellular carriers, email spam filters, and messaging providers (such as Meta WhatsApp and email relays) that are beyond our control.
• Under no circumstances shall RenewOS or its operators be liable for any missed deadlines, expired licenses, lapsed policies, government fines, penalty fees, lost business opportunities, or damages arising from delayed, failed, or undelivered reminder notifications.

You retain 100% full ownership of all items, notes, documents, and attachments you upload. You grant us only the limited, non-exclusive license to host, display, and process your content strictly as needed to deliver the reminder and vault services to you. RenewOS contains zero cloud AI and never uses your data or documents to train machine learning models. All document date extractions run privately on your own device using client-side WebAssembly OCR.

You agree not to use RenewOS to store unlawful content, distribute malicious code, abuse or spam reminder channels, attempt unauthorized access to our infrastructure, reverse-engineer the platform, or overload the service. We reserve the right to suspend or terminate accounts that violate these guidelines without prior notice in cases of serious abuse.

Free, Pro and Business plans are governed by their published capabilities and pricing. For paid subscriptions, billing, payment processing, currency exchange, and invoicing are handled by our authorized Merchant of Record, Dodo Payments Inc. ("Dodo Payments"). By subscribing to a paid plan, you authorize Dodo Payments to bill your designated payment method on a recurring cycle until you cancel. You can cancel anytime directly from Settings → Billing; your access continues until the conclusion of your current paid billing period. Because a Free Forever tier is provided to evaluate RenewOS before upgrading, paid subscriptions are non-refundable except where mandated by applicable consumer protection laws.

We target high availability but do not guarantee uninterrupted or error-free service. We may update, enhance or modify features with reasonable notice. Critical operational changes will be communicated via email or in-app notices with at least 30 days' advance notice where practicable.

Our data practices are governed by our Privacy Policy, crafted in accordance with India's Digital Personal Data Protection Act, 2023 (DPDP Act), the EU/UK General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and global privacy standards. We do not sell your personal data, minimize collection, store attachments in encrypted private vaults, and guarantee unrestricted data export and permanent deletion upon request.

RenewOS is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind. To the maximum extent permitted by applicable law, RenewOS, its founders, operators, employees, and suppliers shall not be liable for any indirect, punitive, incidental, special, or consequential damages, or for lost profits, loss of data, regulatory penalties, or goodwill. In any event, our total aggregate liability for all claims arising out of or related to RenewOS shall be strictly capped at the total amount actually paid by you to RenewOS in the twelve (12) months preceding the claim (or $0.00 USD if you are a user of the Free plan).

You may delete your account and all associated data at any time from Settings → Account. Account erasure permanently destroys all database rows, credentials, and uploaded attachment files. You may also export your complete portfolio of items, contacts, and locations at any time in standard JSON format before initiating account deletion.

We may update these terms as the product evolves or as statutory requirements change. Material changes will be announced in-app or sent to your registered email address with a summary of key modifications. Continued use of RenewOS following the effective date of revised terms constitutes your acceptance.

These Terms, your agreement with RenewOS, and any disputes arising out of or related to the service shall be governed by and construed in accordance with substantive commercial laws, without regard to conflict of laws principles. Subject to prior conciliation and statutory consumer dispute mechanisms, competent commercial courts shall have jurisdiction over claims arising under these Terms.

RenewOS is an independent software-as-a-service platform serving individuals, fleets, and enterprise teams globally. For inquiries regarding these Terms, operational questions, or enterprise agreements, reach us via our Contact page or email [email protected] (or [email protected]). Statutory privacy inquiries, data fiduciary requests, or grievance redressal may be submitted directly to our Data Protection Team at [email protected] (or [email protected]).